call_missed_outgoing
Total Inbound Calls
call_received
Calls Waiting Now
call_made
Calls Handled
call_end
Calls Abandoned
people
Voicemail
forum
ASA
call_received
AHT
people
% Abandon
call_missed
Dequeued to Overflow
call_received
Longest Call in Queue
forum
# of Agents Talking
person_add
Agents in Ready
call_received
Agents in Not Ready
forum
Total Agents Logged In